Refund policy

Return & Refund Policy

Effective Date: September 8, 2025

Thank you for shopping with Shaner Cigars, LLC. We take pride in the quality of our cigars and the care we put into each shipment. Please review our policy below before making a purchase.

All Sales Are Final

Due to the nature of our products, we do not accept returns or offer refunds. All purchases made through our online store are considered final.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong items, please contact us within 5 business days of delivery. We may request photos of the damaged products and packaging in order to assess the issue and determine appropriate next steps, which may include a replacement or store credit at our discretion.

To report an issue, please contact us at:
shanercigars@gmail.com
+1 305-493-4130

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or other factors outside our control. We do not issue refunds for shipping delays once the product has been dispatched.

Refused or Undeliverable Shipments

Orders returned to us due to incorrect address, refusal of delivery, or inability to verify age will not be refunded. If reshipping is requested, additional shipping charges may apply.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date.